MSS Systematic Market Domination

Maya Engages Your Website Visitors. Claire Answers Your Calls.

Market Share Systems provides virtual employees trained to perform specific customer-facing roles. Maya works with visitors on your website. Claire answers incoming phone calls.

They help your business respond faster, identify customer needs, qualify opportunities, schedule appropriate next steps, and preserve important conversation information—without requiring another employee to be available around the clock.

Maya virtual sales employee engaging website visitors

Meet Maya, Your Virtual Sales Employee

Maya transforms your website from a passive source of information into an active conversational sales experience.

She welcomes visitors, answers approved questions, discovers why they came to the website, identifies needs and pain points, qualifies opportunities, explains relevant solutions, handles approved common objections, and guides qualified prospects toward the appropriate next step.

Depending on the client’s approved sales process, that next step may be:

• Providing requested information

• Collecting contact details

• Scheduling an appointment

• Connecting the visitor with a person

• Sending an approved checkout link

• Directing the visitor to another approved action

How Maya Helps Your Business

Engages Visitors Immediately — Maya begins helping while the visitor’s interest is highest instead of waiting for a form or phone call.

Discovers Needs and Pain Points — Maya asks relevant questions one at a time to understand the visitor’s problem and desired outcome.

Qualifies Opportunities — Maya uses approved qualification rules to identify promising opportunities and the appropriate next step.

Explains Features and Benefits — Maya explains what the business provides, how it works, and why it matters to the visitor’s stated needs.

Handles Approved Objections — Maya responds using approved business information and does not invent claims, guarantees, discounts, or policies.

Moves the Conversation Forward — When the visitor is ready, Maya asks for the next appropriate action.

Records Sales Activity — Maya can preserve contact information, conversation details, qualification data, and sales activity inside the connected MSS system.

Maya Is Trained on Your Business

Products and services; ideal customers; common customer problems; features and benefits; FAQs; pricing and policies; qualification requirements; sales process; common objections; appointment rules; checkout options; escalation requirements; and statements she must not make.

Maya’s Boundaries

Maya does not guarantee results; invent products, prices, policies, availability, or claims; confirm payment without verified information; make commitments outside approved rules; or replace human judgment in complex, sensitive, or exceptional situations.

Maya is included in Market Leader.

Meet Claire, Your Virtual Receptionist

Claire answers incoming business calls using the client’s approved information and call-handling rules.

She gives callers an immediate professional response when employees are busy, unavailable, or off the clock.

What Claire Can Do

Greet Callers Professionally — Claire uses the approved greeting and identifies the business clearly.

Identify Why the Caller Is Calling — Claire asks appropriate questions and determines the correct next step.

Answer Approved Questions — Claire can answer common questions about services, hours, locations, policies, scheduling, and other approved subjects.

Collect Caller Information — Claire can gather the caller’s name, phone, email, company, reason for calling, and other required information.

Qualify Opportunities — Claire uses approved questions and collects the information staff need for follow-up.

Transfer Calls — Claire transfers designated calls to approved recipients under routing and availability rules.

Take Detailed Messages — If a transfer is inappropriate or unanswered, Claire collects a complete message.

Schedule Appointments — When configured, Claire uses the Contact Calendar according to approved availability and rules.

Document Conversations — Claire can produce a transcript and summary and notify the business after a completed call.

Claire Is Trained on Your Business

Business name and locations; hours and holidays; products and services; FAQs; call reasons; required information; qualification rules; transfer recipients; failed-transfer instructions; appointment and calendar rules; message requirements; emergency and escalation rules; required disclosures; and subjects she must refer to a person.

Claire’s Boundaries

Claire does not invent billing, account, policy, or product information; guarantee results or response times; transfer outside approved rules; confirm purchases or account changes without verification; replace emergency services; or make commitments outside approved instructions.

Claire and the Contact Calendar are included in Growth and Market Leader.

Claire virtual receptionist answering business calls 24 hours a day

Maya and Claire Perform Different Jobs

Maya

Maya works on your website. She engages visitors in sales conversations, discovers their needs, qualifies opportunities, explains appropriate solutions, and guides qualified prospects toward an approved next step.

Included in Market Leader.

Claire

Claire handles incoming telephone calls. She identifies why callers are calling, answers approved questions, collects information, qualifies callers, transfers calls or takes messages, and schedules approved appointments through the Contact Calendar.

Included in Growth and Market Leader.

  • A prospect may first discover your business through social media, search, advertising, referrals, or another source. Maya helps when that prospect visits your website. Claire helps when that prospect calls.

    With Market Leader, customer information, appointments, conversations, and opportunity activity can remain connected within the MSS customer-management system.

What Each Package Includes

Foundation — Market Presence™, Website Chat Widget, and Reputation Management™.

Growth — Everything in Foundation, plus Claire™ AI Receptionist and a contact calendar.

Market Leader — Everything in Growth, plus Maya™, personal CRM, sales pipelines, contact management, SMS follow-up, and a personal desktop dashboard.

How Each Package Helps Your Business

Foundation

Build Visibility, Engagement, and Trust

Growth

Add Professional Call Handling

Market Leader

Add Website Sales and Opportunity Management

Foundation strengthens the beginning of the customer journey by helping your business stay visible, engage interested website visitors, and build trust.

Market Presence keeps your business active on Facebook and Instagram with consistent branded content.

Basic Text-Based Website Chat Widget gives interested visitors a simple way to interact with your business and provide information. This widget is not Maya.

Reputation Management helps request Google reviews, assists with review responses, and displays customer feedback on your website.

Together, these systems help prospective customers discover your business, interact with it, and see the credibility that can influence which business they choose.

Growth adds professional call handling to everything included in Foundation, helping your business respond when prospective customers pick up the phone.

Claire — your Virtual Receptionist answers incoming calls, responds to approved questions, collects caller information, qualifies callers, transfers calls when appropriate, and takes messages.

The Contact Calendar allows Claire to schedule approved appointments so qualified callers can move toward the next step without waiting for an employee to handle the scheduling manually.

Together, Foundation helps attract attention and build trust while Claire helps your business respond to incoming callers, capture important information, and move appropriate opportunities toward the next step.

Market Leader adds website sales engagement and organized opportunity management to everything included in Growth.

Maya — your Virtual Sales Employee engages website visitors, discovers their needs, qualifies opportunities, explains appropriate solutions, addresses approved common objections, and guides qualified prospects toward an approved next step.

Personal CRM, Sales Pipelines, and Contact Management organize customer information and help track opportunities through the sales process.

Consent-Based SMS Follow-Up supports approved follow-up, while the Personal Desktop Dashboard provides a central place to view and manage sales activity.

Together, these systems help turn website interest into organized sales opportunities and help your team manage those opportunities more consistently.

Ready to Choose Your MSS Package?